Describe how aftermarket parts manufacturers and distributors can increase their efficiencies in the market

  • Describe how aftermarket parts manufacturers and distributors can increase their efficiencies in the market

    Uploaded on: 19/02/2020

    1. Topic: Aftermarket Competitiveness (20 marks)
    Describe how aftermarket parts manufacturers and distributors can increase their efficiencies in the market. Consider the following.
    a) What are the challenges and opportunities?
    b) What changes or practices could be implemented?
    c) What could be the possible implications or outcomes of these implementations?
    d) What specific ideas could “mom and pop” aftermarket companies consider and implement in order to remain competitive?

    2. Topic: Consumers interaction and experience with new technology (25 marks)
    Describe the implications for both aftermarket companies and their consumers when consumers interact and experience new technology. How will this affect the following?
    a) Effect of new technology trends on the ability for the aftermarket to provide ongoing support to the customer
    b) Aftermarket inventory selection and forecasting
    c) Aftermarket provider human resource issues
    d) Aftermarket provider approach to specific consumer demographics
    e) Customer response and reaction towards aftermarket provider

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Appreciative Inquiry Case Study
Experian Command Center
Overview:
Experian is a leading global information services company, providing data and analytical tools to clients around the world. They help organizations to manage credit risk, prevent fraud, target marketing offers and automate decision-making.
At the time this work began many areas of Experian were experiencing significant change expectations as the result of new executive leadership charged with raising the overall
organizational performance. An area of the organization that manages the data center and Experian’s enormous database was called the Command Center. The organization had approximately 90 people. Just prior to this intervention the organization had completed the building of a state of the art computer center that would withstand a stage 4 tornado. The building project was managed by a long term IT leader
from California. At the completion of the project the project manager was named to lead the new Command Center. The current leader who had held this position for many years was given another assignment. The organization was fiercely loyal to him and the move was not popular. In addition, the Command Center had moved to a 24 x 7 time frame. In response to this need, the new leader reorganized the center creating 5 shifts. The former vertical specialized structure was
dissolved and the leaders of the new shifts came from the vertical specialties. This redesign was also not popular. Five managers were running their shifts in five different ways. The leader and ne of his staff members had created a “strategy” to bring about the required level of performance. Some of the managers never saw or spoke to the other Command Center managers. This caused a lack of consistency across the shifts. Managers were presented with significant challenges and
were paralyzed, unable to make any changes because of the overwhelming demands they faced. Not understanding how they would be affected by the impending changes, fear amongst employees was high. As internal consultants we were working with the new leadership to achieve their objective. During a competency modeling initiative we had undertaken to profile the skills of future employees
needed to achieve the new business strategy, we discovered that resistance to change was apparent when all managers did not show up for a competency validation meeting. When asked why some of the leaders failed to join in the meeting, one of the leaders remarked “we are just not on the same page”. It was clear that the managers and employees were struggling to move ahead with this significant reorganization and performance improvement mandate. Coincidentally we were scheduled to attend Appreciative Inquiry (AI) training the following month. After our initial AI training, we met with the Command Center business leader and suggested that an approach for change using Appreciative Inquiry would help him move his organization forward. He agreed saying “nothing
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Directions: Be sure to make an electronic copy of your answer before submitting it to Ashworth College for grading. Unless otherwise stated, answer in complete sentences, and be sure to use correct English spelling and grammar. Sources must be cited in APA format. Your response should be four (4) pages in length; refer to the "Assignment Format" page for specific format requirements.

Business Startup Proposal
Bill, a close friend of your parents, wants to start a business. Your parents refer him to you since you are presently working on a technology-related degree. In your first discussion, you discover the following facts:

  • Bill has been a sales representative for a major restaurant supply company for many years.
  • His current skills are very low tech. He drives from city to city, visiting restaurants. He either provides his customers with supplies or visits new restaurants to try and convince them to purchase supplies from him exclusively. He phones his orders in to the manufacturer, and, other than accounting for his expenses while on the road, he does no record keeping.
  • Other than basic email skills and a vague familiarization with Microsoft Word Bill has little or no experience with existing communications technologies or software applications.
  • Bill’s business plan is to start a new restaurant supply business in his home. He wishes to spend more time at home and travel much less than he did in the past. He knows he will sometimes be required to travel to negotiate deals or meet with clients, but he would prefer to be able to do all this at home whenever possible.

Bill has already implemented the following actions:

  • He has found an accountant who has agreed to help him set up his accounting system. (Do not consider any accounting software for this assignment. The accountant will provide that.)
  • He has contacted six different restaurant supply companies and negotiated a fee and commission arrangement that will allow him to represent them and sell their products.
  • He has found a local training and certification company that has classes in all the major software packages (Apple OS, Windows 7/8, Word, Excel, etc.) that will allow Bill to start classes immediately.

Although Bill has minimal technical skills, he does know what he wants. As the discussion proceeds, the following items are added to the plan:

  • Budget: Bill has funds for the startup, but the budget has some limits. He doesn’t want the fastest, biggest, or best, but he will spend what it takes to have equipment that will suit his needs.
  • Security: Bill has heard horror stories about computer information being hacked, and he wants your assurance that his business information will be secure, if he follows your suggestions.
  • Hardware: Bill knows of no special requirements for hardware, but he does know he will need to store somewhere between 2 and 3 terabytes of catalog information from the companies with whom he will be working. He needs to be able to access this info at all times from any location. He has no knowledge or preferences about hardware and says he will go with what you recommend.
  • Operating System and Software: Bill feels comfortable with the Windows environment, and prefers not to learn another operating system.
  • The Cloud, Wi-Fi, Mobile Computing: Bill has no idea how these technologies tie in to his business, but he does know he needs to be able to do the following from his home office, from his car, or from any remote location: check his email and compose/send emails at any time, place a supplies order via the Internet to any of his suppliers, be able to answer phone calls, and be able to set up video conferencing phone calls.

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  2. Operating System: With the recommended hardware, what operating system choices are available and which would be best? Why?
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  4. Software and Training: List the security and software applications that should be purchased. Include the training courses that Bill should attend to gain basic skills in the software packages you recommend.
  5. Cost: Provide Bill with an estimated cost for him to implement all of your suggestions.

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